HUBUNGAN KUALITAS PELAYANAN KESEHATAN GIGI DAN MULUT DENGAN KEPUASAN PASIEN SAAT PANDEMI COVID-19 DI POLI GIGI PUSKESMAS GUNTUNG MANGGIS KOTA BANJARBARU

Abstract

Based on annual data from the Dental Clinic of the Guntung Manggis Health Center, the number of patient visits before the Covid-19 pandemic was 275 people per month. During the Covid-19 pandemic in South Kalimantan, the number of patient visits to the Dental Clinic at the Guntung Manggis Health Center decreased, the average number of patient visits during the COVID-19 pandemic was 74 people per month.

            This study aims to determine the relationship between the quality of dental and oral health services and patient satisfaction during the COVID-19 pandemic at the Dental Polyclinic of Guntung Manggis Health Center, Banjarbaru City. The research design used in this study was Cross Sectional. This research was conducted by distributing questionnaires and taken by using a purposive sampling technique with a total of 42 respondents.

            Based on the results of research at the Guntung Manggis Health Center, the results on the dimensions of direct evidence, reliability dimensions, responsiveness dimensions, assurance dimensions, empathy dimensions, and patient satisfaction showed mostly good. The results of the Chi Square test on the Fisher's Exact Test obtained < (0.005) < (0.05) so that H0 is rejected and Ha is accepted.

            In conclusion, there is a relationship between service quality and patient satisfaction during the COVID-19 pandemic. Based on the results of this study, it is expected that health workers at the Guntung Manggis Health Center, Banjarbaru City, can maintain and improve quality dental and oral health services.

Keywords: Service quality, Dental and Oral Health, satisfaction, covid-19 pandemic